Nick TG
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Activity overview
Latest activity by Nick TG-
Nick TG created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of the Help Center. We created the category and a few common sections to help you get started with your Help Center. You'll want to delete our content ...
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Nick TG created an article,
How do I customize my Help Center?
You can quickly change the look and feel of the Help Center using simple WYSIWYG tools such as color pickers and font choosers. You can also change the way your content is organized with a few mous...
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Nick TG created an article,
How do I publish my content in other languages?
Here's the workflow for localizing your Help Center in other languages: Get your content translated in the other languages. Configure the Help Center to support all your languages. Add the transl...
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Nick TG created an article,
Help, I have a question and I need an answer
Like your own Help Center, the Help Center on the Zendesk website is designed to provide a complete self-service support option -- for your Help Center. You can search our knowledge base and commu...
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Nick TG created an article,
This section is only visible to your agents
If you can see this, you must be an agent or a Help Center manager. End-users can't see it. A restriction has been placed on the section so that only agents can see it. To find out how it's done, s...
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Nick TG created an article,
Sample agent guidelines
These are guidelines that this section might contain to help agents solve tickets. You can adapt the article to your support workflows or delete it.Is the question answered in the knowledge base?Ch...
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Nick TG created an article,
Welcome to your Help Center!
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit our stuff or delete it if you prefer starting with a blank slate. The He...
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Nick TG created an article,
Your community is ready for users
The Help Center is made up of two parts: a knowledge base and a separate community platform. The community consists of questions and answers organized by topic. Questions can include ideas, tips, o...